What to Do If You Unsubscribe from Emails by Mistake

Summary:

In this week’s topic, we’ll cover what to do if you mistakenly unsubscribe from emails within AutomationWorx, along with tips for resolving the issue.

Details of what’s in the video:

Here is a summary of the key points:

Issue Overview:

• Problem: A user (Lou) accidentally unsubscribed from their own test emails, preventing them from receiving the messages.

Steps to Resolve:

1. Check Contact Record:

   • The first step is to locate the contact in the AutomationWorx system (in this case, Lou’s Gmail address) to verify the email status.

2. Opt-in Status:

   • If the contact record has a "Do Not Disturb" or "Unsubscribed" flag checked, it means the person has opted out of receiving emails. Uncheck this flag to opt them back in.

3. Check Spam Folder:

   • If the contact’s email is not marked as unsubscribed, the next step is to verify whether the emails are landing in the spam or junk folder.

4. Log a Support Ticket:

   • If the issue persists, users are advised to log a support ticket within the platform for further investigation, allowing the team to look deeper into transactional levels and email delivery.

Additional Tips:

• The issue of self-unsubscription happens occasionally, and checking the “Do Not Disturb” status in the contact record typically resolves the problem.

Conclusion:

After resolving the unsubscribed issue, users are encouraged to submit a support ticket if emails are still not received, and to ensure their opt-in settings are correct within the system.