New Support Setup

Summary:

AutomationWorx has improved its support system to make it easier for users to get help. The new system offers different ways to access support, from useful resources you can explore yourself to options for talking directly with the support team. Whether you're setting up for the first time or need help with something specific, these updates are designed to make things faster and simpler. Below is a summary of the main features of the new support system.

Details of what’s in the video:

Key Updates to AutomationWorx Support:

1. New Support Modalities:

   • The upgraded support system introduces multiple ways for users to receive assistance, including:

     • Help Library: An enhanced resource featuring new videos and articles to assist users. Older links may need updating as the library evolves.

     • Call Support: A new option allowing users to initiate phone calls directly with the support team.

     • Ticket System: Users can open support tickets quickly and efficiently within the platform.

     • Live Chat: For instant support, live chat is available.

     • Zoom Meetings: Users can request Zoom meetings for one-on-one support, where they can share their screen and receive guided assistance.

     • Loom: Users are encouraged to record short Loom videos for quicker, more contextual help when sharing issues with the support team.

2. Help Library and Knowledge Base:

   • The updated help library is integrated directly into the platform, providing easy access to detailed documentation and video tutorials without needing to open new windows.

3. Onboarding and Setup Optimization:

   • A Start Here feature provides a step-by-step guide to ensure that the platform is set up optimally. This guide is useful for both new users and those wanting to confirm they are using all the platform’s features effectively.

   • The guide includes instructional videos and allows users to walk through each step of their setup.

4. Feedback Requests:

   • Users are encouraged to provide constructive feedback on the support system and any desired improvements. The goal is to continuously improve and make the system as user-friendly as possible.

Conclusion:

• The support upgrades are designed to make life easier for clients, offering more flexible and efficient ways to get help. Users are encouraged to explore the new tools and reach out with any questions or feedback for ongoing improvement.